User Manual
Delete account and data
This page allows you to permanently delete your user account and all associated personal data from our system. This action is irreversible and ensures full data privacy compliance.
Delete account and data
Summary
This page provides a crucial functionality for managing your data privacy by allowing you to permanently delete your user account and all associated information. Due to the irreversible nature of this action, the system requires a specific confirmation step to ensure you fully understand the consequences before proceeding. Once deleted, your account and data cannot be recovered.
Page Access
You can access this page by navigating to: /user_deleteaccount
Page Functionalities
This page is designed with clear elements to guide you through the account deletion process:
- Headline: Displays "Delete account" at the top, clearly indicating the page's purpose.
- Warning Message: A prominent red text box warns you about the permanent and irreversible nature of deleting your account and all associated data, including devices and account information.
- Confirmation Prompt: Instructs you to type a specific phrase,
"delete account", into a text field to confirm your intention. - Confirmation Text Input Field: This is where you must type
"delete account". The field provides a hint text to guide you. If the text does not match exactly, an error message will appear below it. - Error Message Display: If you make an error in typing the confirmation text, or if there's a problem during deletion, a red box will appear with a clear error message.
- "Delete account now" Button: This button initiates the deletion process. It will only become active and clickable once you have accurately typed
"delete account"into the confirmation field. - Loading Spinner: While your account is being deleted, a full-page loading spinner will appear, indicating that the system is processing your request.
- Success Notification: Upon successful deletion, a green success message will briefly appear at the bottom of the screen, confirming that your account and data have been removed.
Scenario Executions
Possible usage steps within this page
To successfully delete your account and data, follow these steps:
- Navigate to the "Delete account and data" page.
- Carefully read the warning message to understand the implications of this action.
- In the designated confirmation text field, precisely type the phrase
"delete account"(without the quotation marks). - Observe that the "Delete account now" button changes from a faded appearance to a solid red, indicating it is now active.
- Click the "Delete account now" button.
- A loading spinner will appear briefly while your data is being removed.
- A green success message will appear, confirming that your account and all associated data have been deleted.
- You will then be automatically redirected to the login page.
Possible errors which may occur on this page
Understanding potential errors can help you troubleshoot if something doesn't go as expected:
- Attempting to delete without confirmation: If you try to click the "Delete account now" button without typing
"delete account"into the confirmation field, an error message stating"Please enter the confirmation text to proceed."will appear. The button will remain inactive until the correct text is entered. - Incorrect confirmation text: If you type anything other than the exact phrase
"delete account"(e.g., "Delete my account", "delete accounts", or with a typo), an error message"Text must match exactly."will be displayed. The "Delete account now" button will remain inactive. You must correct the text to proceed. - Network or server issues during deletion: In rare cases, if there are underlying network problems or issues with our servers during the deletion process, an error message like
"Error deleting account: [specific error details]"might appear. If this happens, please try again later. If the issue persists, contact support for assistance.
