User Manual
Upgrade Licence
Understand why you need to upgrade your license and how to manage your current license and usage limits.
Upgrade Licence
Summary
This page informs you when your actions have exceeded the usage limits of your current license. It highlights which limits you've reached and guides you on how to consider and initiate a license upgrade to continue uninterrupted service.
Page Access
You can access this page by navigating to: /user_asktoupgradelicence
Page Functionalities
- "Please upgrade your license" (Title): This prominent title clearly states the primary purpose of the page, alerting you to the need for a license upgrade.
- Descriptive Message: This section explains that one or more of your recent actions have surpassed the limits of your current license. It points out that the specific exceeded limits will be highlighted, often in red, making it easy to identify them. The message strongly advises considering an upgrade to maintain uninterrupted service.
- Daily Usage Statistics: This area provides a detailed breakdown of your recent activity and how it compares to the allowances of your current license. You can visually identify the precise usage categories where your limits were exceeded, helping you understand what triggered the need for an upgrade.
- Manage Current Licence: This section allows you to view the specifics of your existing license. It also provides options or directs you to where you can explore different license tiers and proceed with an upgrade to increase your usage limits and avoid future interruptions.
Scenario Executions
Possible usage steps within this page
Here are common ways you might use this page successfully:
1. Reviewing Exceeded Limits
- Step 1: You perform an action within the application that exceeds one or more of your current license's usage limits.
- Step 2: The "Upgrade Licence" page automatically appears, displaying a message: "One or more of your requested action exceeded the usage limits of your current license - see the values marked in red. Consider upgrading your license now."
- Step 3: You review the "Daily Usage Statistics" section, identifying the specific usage categories (marked in red) where your limits were surpassed.
- Step 4: You decide to investigate upgrade options by looking at the "Manage Current Licence" section.
- Goal: Successfully identify the exceeded limits and understand the clear need for a license upgrade.
2. Initiating a License Upgrade
- Step 1: After reviewing your daily usage and confirming the need, you navigate to the "Manage Current Licence" section on this page.
- Step 2: You follow the instructions or click on the provided options within this section to explore and select a new license tier that meets your needs.
- Step 3: You complete the upgrade process as guided by the system.
- Goal: Successfully initiate and complete the license upgrade process.
Possible errors which may occur on this page
Understanding potential issues can help you troubleshoot if something doesn't go as expected:
1. Misunderstanding Usage Data
- Error: You might find the daily usage statistics confusing or misinterpret which limits have been exceeded, even with the red highlights. This can happen if the usage categories are unfamiliar or if you're unsure how your actions contribute to the totals.
- Consequence: You might struggle to understand why an upgrade is necessary, leading to frustration or incorrect decisions about your license.
- Resolution: Pay close attention to the red-marked values and, if available, consult any accompanying tooltips or help sections within the "Daily Usage Statistics" for clearer explanations of each category.
2. Unable to Locate Upgrade Options
- Error: While on the "Upgrade Licence" page, you might not immediately find clear pathways or buttons within the "Manage Current Licence" section to begin the upgrade process. This could be due to an unclear layout or if the upgrade mechanism is located on a separate, linked page.
- Consequence: You cannot proceed with upgrading your license, even if you want to, resulting in continued service interruptions.
- Resolution: Carefully examine all elements within the "Manage Current Licence" section for links, buttons, or clear instructions. If an upgrade link is provided, click it to be directed to the dedicated upgrade interface.
